Frequently Asked Questions
Everything you need to know about shopping with Lively.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Expedited options are available at checkout for faster delivery.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn apparel and accessories. Items must have original tags attached and be in their original packaging.
How do I determine the correct size for my purchase?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our charts for the most accurate fit.
Do you offer international shipping?
Currently, we only ship to addresses within the United States, including Alaska and Hawaii.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital wallets like Apple Pay and Google Pay.
How can I track my package once it has shipped?
Once your order is processed, you will receive an email confirmation containing a tracking number and a link to the carrier's website.