Returns & Exchanges

We want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all Lively fashion and wearable accessories. If your item isn't the perfect fit for your lifestyle, we make the exchange or refund process simple and transparent.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided through the portal and securely package your items in their original condition.

• 3.
  Ship the Package

  Drop off your return package at any authorized carrier location; we will track the shipment as it makes its way back to our warehouse.

• 4.
  Receive Refund or Exchange

  Once our team inspects the returned items, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.